FREQUENTLY ASKED QUESTIONS:
Q: How long will it take my FireLid to ship out?
PLEASE NOTE NO ORDERS PLACED AFTER DECEMBER 10th CAN BE GUARANTEED FOR CHRISTMAS DELIVERY. NO CUSTOM ORDERS PLACED AFTER DECEMBER 1st CAN BE GUARANTEED FOR CHRISTMAS DELIVERY.
Standard Fabric or Non Custom Embroidered FireLid (Phenix helmet): 1-2 weeks
Standard Fabric or Non Custom Embroidered FireLid (All other helmet types): 2-3 weeks
Custom Embroidered FireLid (All helmet types): 3-4 weeks
Q: Why does it take so long?
Our J5 FireLids are handcrafted by a working firefighter. All production is done on off days. Your patience is appreciated when those days off are subject to Force days, wildfires in the state, and staffing patterns.
Custom Lids will take longer as there is an additional turnaround time for embroidered items.
Helmet brands other Phenix (i.e. Cairns, Bullard, Morning Pride, Lion) require additional fabrication to ensure a solid install.
We thank you for supporting this American Made Fire Owned business. Know that your business is important to us and getting your orders out is our priority.
If our turnaround times do not meet your needs, please contact us ASAP. We are happy to provide a full refund (excludes custom items that have already gone into production).
Q: Once my order has shipped, how long will it take to get to me?
We ship all our Products via USPS First Class Mail which takes 2-5 business days.
Q: Do you provide tracking info?
When your order is shipped, you will receive an email with tracking info. This email will be sent to the email address associated with your PayPal account.
Q: Do you accept returns/exchanges?
We cannot accept returns on any custom orders. We cannot accept returns on worn FireLids. If you feel there is a defect in your product necessitating a return or exchange, please email firstname.lastname@example.org
Unworn, unused, unwashed non custom FireLids may be returned for a refund less shipping costs. Return shipping charges are the responsibility of the customer. Please email email@example.com to notify us of your request to return. Send your return to:
J5 FireLids LLC
226 Las Flores
Aliso Viejo, CA
We recommend utilizing USPS Priority Mail to ensure tracking and delivery confirmation of all returns. Upon receiving your return, we will issue refund via PayPal.
Q: Are FireLids safe to be washed?
Yes. All of our lids have been made with 100% cotton fabrics
inside and out with the intent to be washed after use, especially after fires. J5
firelids should be hand washed in cold water with mild detergent. Ring out like
and sponge and lay flat to air dry.
Q: Am I able to send you a custom image and have that
embroidered onto a lid?
DUE TO A HIGH VOLUME OF ORDERS WE ARE UNABLE TO ACCOMMODATE ADDITIONAL CUSTOM IMAGE ORDERS UNTIL APRIL, 2019. IF YOU ARE INTERESTED IN CREATING YOUR OWN CUSTOM IMAGE EMBROIDERY, PLEASE CONTACT US AFTER APRIL 1, 2019. THANK YOU FOR YOUR UNDERSTANDING!
Yes. We would be happy to work with you regarding any images
you have. Here are some key things to remember when dealing with your own
* Turnaround time for custom requests is currently 4-6 weeks.
* J5 DOES NOT do any graphic design on desired artwork. Artwork must be provided by the customer to J5 FireLids in a finished digital file (i.e. .jpeg, .ai) NO SCREENSHOTS or low resolution copies of images can be accepted as they will not produce a clean embroidered image.
* The image will require conversion to a digitized file. Put simply,
the file is converted to an embroidery file (i.e. .dst .emb).
* The cost to this is based on
complexity of the image and generally ranges between 50-80$.
* This cost is in addition to any lids being made. This is this is a onetime cost and will not be required with any
future orders with J5 of the same image.
* The cost to stitch out your custom FireLid is based on the complexity of design and stitch count and will range from 30-42$/ lid in addition to the one time cost of digitizing the image.
* Quantity discount may be offered on orders of 12 or more in which there is NO personalization involved (i.e. station logo only without individual names) for Phenix brand helmets only.
* Your digitized file of your image will be sent to you directly at completion of the order to do use for future embroidery projects with any company you choose.
Q: I've ordered a Heat Transfer FireLid from J5 in the past. How do I order another one?
Unfortunately at this time we are unable to offer Vinyl Heat Transfer option for our FireLids. Thank you for understanding.
Q: I've read the information on embroidering my own image on a FireLid and I'm ready to order, what are my next steps?
* Please ensure you have read all information provided above regarding potential costs of embroidering your own image on a Custom FireLid.
* If you would like to proceed knowing the potential costs, we will require a non-refundable 25$ deposit to request a final quote.
* If you choose to proceed with creating your Custom FireLid, this deposit will 100% be put towards your final costs. Customers who choose to back out at this stage will forfeit the 25$ deposit.
* This non-refundable deposit is to account for the time spent by J5 FireLids and our affiliates to create an accurate and fair quote of what it would cost to create your custom FireLid. We are eager to assist our customers in creating Custom Helmet Padding that tells their story, but ask that you take the time to be fully informed and willing to pay prices in the range described above when you request a final quote.
* Still interested in ready to proceed with creating your own Custom Embroidered FireLid, send the following info to firstname.lastname@example.org:
- High quality digital image
- Quantity of FireLids desired
- Fabric color desired and any specifications on thread colors
- Helmet Manufacturer
- State you live in
- PayPal email address
* Please allow a minimum 3 business day turnaround to receive your initial 25$ deposit invoice via PayPal.
* Processing time begins when the invoice is paid. Turnaround time to receive a final quote is 1-2 weeks.
* We will email you directly when we have a final quote. If you are in agreement with the quoted price, we will send you a second PayPal invoice for the balance of the quote (less the 25$ deposit). Processing time on FireLids will begin once second invoice is paid and is generally 3-4 weeks.
Q: I have noticed you
do not have a fabric that I would be interested in doing a lid with. If I want specific
theme, school or team can you find it?
Yes. We can do our absolute best to find what your after. Please
contact us via customer service to inquiry on materials your interested in
Q: What helmet brands is J5 compatible with?
Phenix, Cairns, Bullard, Lion, Morning Pride